e-Postal Life Insurance. Some of the key process changes that will take place are mentioned below:
Every Head Office will have an attached Circle Processing Center. (CPCs) wherein all types of functions relating to servicing of policies will take place. Around 809 Central Processing Centers (CPCs) would be set up.· Policy service requests can now be submitted through multiple channels like online, Post Office, CPCs and customer call center ·
Any type of customer related query can be resolved by calling at the call center · Hand held device will be an interaction channel for customers for transactions such as payment of premiums, query, grievance, policy service request, request for an agent etc.· Introduction of a system which will help in managing all the agents like disbursement of their commissions, performance tracking etc. · Introduction of a system which will help in identifying potential customers. ·
Provide Insurance cover to large rural population, while minimizing the cost of operations· Enhanced quality of service being offered to the customers · Develop a fully integrated life insurance platform to enable efficient and cost effective service to existing and new customers · Become the first choice insurer for all the eligible customers in the country · PLI/RPLI implementation seeks to meet the following objectives:
PLI/RPLI will provide the following benefits: Enable DoP employees to do all work relating to PLI/ RPLI like ‐issue of ·policy documents, collection of premium, disbursement of loan, payment of Provide robust data driven decision making, as MIS can be extracted from anywhere· Process streamlining and faster application processing will increase efficiency in operations. ·claims etc. through one integrated software.
· Employees satisfaction due to simpler and automated processes · Better manpower utilization. · Automated claims management and renewal notices · Better customer service / Lesser grievance.
Every Head Office will have an attached Circle Processing Center. (CPCs) wherein all types of functions relating to servicing of policies will take place. Around 809 Central Processing Centers (CPCs) would be set up.· Policy service requests can now be submitted through multiple channels like online, Post Office, CPCs and customer call center ·
Any type of customer related query can be resolved by calling at the call center · Hand held device will be an interaction channel for customers for transactions such as payment of premiums, query, grievance, policy service request, request for an agent etc.· Introduction of a system which will help in managing all the agents like disbursement of their commissions, performance tracking etc. · Introduction of a system which will help in identifying potential customers. ·
PLI/RPLI will provide the following benefits: Enable DoP employees to do all work relating to PLI/ RPLI like ‐issue of ·policy documents, collection of premium, disbursement of loan, payment of Provide robust data driven decision making, as MIS can be extracted from anywhere· Process streamlining and faster application processing will increase efficiency in operations. ·claims etc. through one integrated software.
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